Verifikacija

1. Što je potpuna provjera i čemu služi?

   Verification is a documentary confirmation of your personal information.

   The main purpose of verification is to increase the safety level of your funds and Live Account. Also, verified clients gain access to several additional services. The verification process consists of two steps: one for verifying your identity (documentary confirmation of your identity) and one for verifying your address (documentary confirmation of your current residential address).

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2. How do i verify my identity at RoboMarkets?

   To verify your identity:

   1. Go to the "Verification" page on your Members Area.
   2. Complete the ID/Passport verification form.
   3. Attach a colour copy of the document that confirms your identity.
   4. Confirm submitting the form.

   The verification process takes up to 2 business days. After completing the verification procedure, you will be notified by E-mail about the successful verification or you will be asked some clarifying questions.

   The list of requirements and the documents necessary for the ID verification can be found on the "Verification" page on our website.

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3. Kako mogu potvrditi svoju adresu na RoboMarketsu?

   To verify your address:

   1. Go to the "Verification" page on your Members Area.
   2. . Complete the Address verification form.
   3. Attach a colour copy of the document that confirms your residential address.
   4. Confirm submitting the form.

   The verification process takes up to 2 business days. After completing the verification procedure, you will be notified by E-mail about the successful verification or you will be asked some clarifying questions.

   The list of requirements and the documents necessary for the address verification can be found on the "Verification" page on our website.

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4. Koliko vremena traje provjera?

   Potpuna provjera traje 2 radna dana.

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5. What if I don’t have any scanned images of my documents?

   You can digitize your document simply by using a camera, mobile phone, or a web camera.

   However, the above methods do not always guarantee high-quality images. So, before sending over your digitized documents, please check to make sure that all the required details on the images are clearly visible.

   For more detailed instructions and to view all the requirements for verification, please visit the "Verification" page on our website.

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6. Kako osiguravate sigurnost mojih osobnih podataka?

   Our Company implements a modern SSL (Secure Sockets Layer) technology, which is used to guarantee the safety of the information you provide. The SSL technology provides reliable protection and prevents your personal information from being accessed and stolen by third parties. We are constantly improving our safety technologies to avoid illegal infiltration into the system and eliminate any unauthorized access to our database.

   More detailed information about security of your funds and personal information can be found on the "Privacy Policy" and "Security of your money" pages on our website.

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7. What is a political exposed person (PEP)?

   A Politically Exposed Person (PEP) is a natural person who is or has been entrusted with prominent public function:

   1. Heads of State, heads of government, ministers, and deputy or assistant ministers;
   2. Members of parliament or of similar legislative bodies;
   3. Members of the governing bodies of political parties;
   4. Members of supreme courts, of constitutional courts or of other high-level judicial bodies, the decisions of which are not subject to further appeal, except in exceptional circumstances;
   5. Members of courts of auditors or of the boards of central banks;
   6. Ambassadors, chargés d'affaires and high-ranking officers in the armed forces;
   7. Members of the administrative, management, or supervisory bodies of State-owned enterprises;
   8. Directors, deputy directors, and members of the board or the equivalent function of an international organisation;
   9. Mayors.

   Immediate family members:

   1. The spouse or the person who they cohabit with for at least one year,
   2. The children and their spouses, or the persons who they cohabit with for at least one year,
   3. The parents.

   Persons known to be close associates of PEP:

   1. Any natural person who is known to have joint beneficial ownership of legal entities or legal arrangements, or any other close business relations with PEP.
   2. Any natural person who has sole beneficial ownership of a legal entity or legal arrangement, which is known to have been set up for the de facto benefit of the PEP.

   Where a person has ceased to be entrusted with a prominent public function for a period of at least one year, such person shall not be considered as politically exposed.

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8. What do I do in case I have not received an SMS with the confirmation code?

   The SMS with the confirmation code is usually delivered within a few minutes, although this process may take up to 10-15 minutes. If you have not received the message after this time, please follow the below recommendations:

   1. Make sure that your phone is in working order.
   2. Check if your phone has enough memory to received new SMS.
   3. Restart your phone and check again if it can receive messages.
   4. Click "Send SMS again".
   5. If the issue has not been solved, contact our 24/7 Live Support.

   Note: If all attempts have been unsuccessful and you have not received the confirmation code during the SMS verification, you can try again by entering a different phone number.

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9. Can I start trading before passing the complete verification?

   Yes, you can. However, you have to accept and observe additional conditions for this.

   Conditions for trading without the verification:

   1. The total deposit without the verification is limited to 2,000 EUR (or the equivalent in other currencies).
   2. Without the verification, funds can be deposited to an account only via bank transfer or a bank card, which belongs to the account owner.
   3. However, it is not possible to withdraw funds without having passed the verification.
   4. A client assumes an obligation to pass the complete verification within 12 days after depositing funds to a non-verified account for the first time.
   5. If a client does not pass the complete verification within the specified time limits, then within three calendar days the Company will have to:
      • Close all open positions in a client’s accounts.
      • Block the client’s access to trading.
      • Withdraw funds from a client’s accounts to the payment details where they have been deposited.
      • Terminate the Client agreement with the said client.
   6. The Company reserves the right to refuse granting this service to a client at any time and without any given reason.

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