FAQ o plaćanju

1. Koliki je minimalni polog na RoboMarketsu?

   The minimum amount of the first fund deposit for all types of accounts is 100 USD / EUR / GBP (or the equivalent in other currencies).

   There are no amount restrictions for all the fund deposits that follow.

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2. How can I deposit funds into my account?

   Funds can be deposited into your account via bank transfer, electronic payments, bank cards, or payment terminal. The complete list of the methods available for depositing funds can be found in your Members Area as well as in the "Deposit / Withdrawal" section of our website.

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3. Is it possible to deposit funds into my account in cash at the Company’s office?

   No. Funds can be deposited only via the payment systems specified on the "Deposit / Withdrawal" page.

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4. Does the Company charge any commission for depositing funds into my account?

   No. For our clients, the commission for depositing funds is always 0% no matter what payment method they choose. RoboMarkets does not charge any additional commission. In fact, it compensates you for all expenses incurred when depositing funds.

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5. Koje načine polaganja i povlačenja sredstava nude RoboMarkets?

   Funds can be deposited to your account or withdrawn from it via bank transfer, electronic payments, or bank cards. The complete list of the methods available for transferring funds can be found on the "Deposit / Withdrawal" page.

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6. How fast are funds deposited into the account?

   With the use of most payment systems, the funds are deposited into your account almost instantly. Other methods may take up to 2 business days.

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7. What documents do I have to provide to the Payment department when depositing funds to my account via bank cards?

   No documents are required. However, we recommend you to verify the card in advance to avoid any issues when withdrawing funds to it in the future. You are required to provide a clear copy of the card you used for depositing. The card must be signed by you. Please make sure to hide the CVV code as well as all the card digits, except for the first 6 and the last 4 digits.

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8. Kako mogu podići sredstva s svog trgovinskog računa?

   Please, submit a withdrawal request from the "Withdrawal" section of your Members Area. Withdrawal requests are processed within 1 business day from 9.00 AM to 7.00 PM (EET).

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9. Koliki je minimalni iznos povlačenja?

   RoboMarkets does not place any limitations on the minimum withdrawal amount. However, these may depend on the payment system you have selected for which limitations may vary. Find out more on the "Deposit / Withdrawal" page.

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10. Koju proviziju naplaćuje Društvo za povlačenje sredstava?

    RoboMarkets charges no commission for funds withdrawal. However, the commission may be charged by your bank or other payment systems used for the withdrawal of your funds. Take advantage of the opportunities to withdraw funds twice a month without any commissions. Read more about this service on the "Free Withdrawal of Money” page.

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11. Koliko vremena traje postupak povlačenja?

    The execution of a request for manual withdrawal from a Client’s account is accomplished by the Finance department during the Company’s working hours, between 9.00 AM and 5.00 PM (EET), and within 1 working day from the time a relevant application for the withdrawal of such funds has been confirmed in the Client's Members Area.

    In addition, as our client, you can use the automatic withdrawal system. With the automatic withdrawal system, the funds transfer time is reduced to up to 1 minute, because this service means withdrawal requests are processed automatically. Requests may be processed not only during working hours, but also at weekends, on holidays, and even at night.

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12. Je li moguće uložiti ili povući sredstva vikendom ili praznicima, kada su tržišta zatvorena?

    No. Funds can be deposited or withdrawn only during the business hours of the Payment department, from 9:00 AM to 6:00 PM (EET). However, you can also use the RoboMarkets autowithdrawal service.

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13. Je li moguće podići sredstva u slučaju da na računu postoje otvorene pozicije?

    Yes, if there is enough equity available on the Client's trading accounts.

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14. What payment systems does the autowithdrawal system cover?

    QIWI novčanik, WebMoney, Yandex.Money, Skrill, NETELLER.

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15. If funds have been deposited by using a particular payment system, is it possible to withdraw the funds to another payment system?

    Clients can withdraw their funds only to the payment systems that were used for depositing in the "Withdraw funds" section of their Members Area. In such case, in the first priority the funds are withdrawn to bankcards. If the withdrawal of funds is not possible into the payment systems that were used for depositing, clients can withdraw their funds through Bank Wire to a personal Bank account in the "Withdraw funds" section in Members Area.

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16. What Is the Purpose of Corresponding Banks? How do I choose a corresponding bank?

    The purpose of a corresponding bank is to perform financial operations on the basis of a correspondent agreement on behalf of another bank. You can specify some particular corresponding bank for making a transfer, in case this bank’s conditions are more convenient for you. For example, the commission amount may be lower.

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